WITHDRAWAL AND REFUNDS
Right of withdrawal
Under Article. 5 DL 185/1999, if the customer is a consumer (ie a person who buys goods for purposes not related to his professional activity, or does the purchase by indicating in the order form to WHY NOT srl a reference of Match VAT), is entitled to terminate the purchase contract for any reason, without explanation and without penalty, except as described in the following point.
To exercise this right, the customer must send WHY NOT SRL. a notice to that effect within 10 working days from the date of receipt of goods. Such notice shall be sent by registered letter with acknowledgment of receipt, addressed to
WHY NOT SRL
Via Mecenate 18 / A
52100 - Arezzo
or by telegram or fax sent within the said period of 10 days and followed by a confirmation by registered letter with return receipt to be sent within the next 48 hours. Once such notice of withdrawal, the Customer Service WHY NOT srl will quickly inform the customer instructions on how to return the goods which must be received within 10 days from the authorization.
The right of withdrawal is subject to the following conditions:
The law applies to product purchased in its entirety; it can be exercised only on the withdrawal of the product purchased the purchased goods must be returned intact and in original packaging, complete in all its parts. By law, the shipping costs for return of the asset are charged to the customer;
The shipment, until the certificate of receipt in our warehouse is under the responsibility of the customer;
if the goods are damaged during transport, WHY NOT srl will inform the customer (within 5 working days of receipt of goods in their stores), to enable him to file a timely complaint against the carrier of his choice and to obtain reimbursement of the value of the property (if insured); in this case the product will be made available to the customer for its return, while canceling the request for withdrawal;
WHY NOT srl is not responsible in any way for damage or theft / loss of goods returned by uninsured shipments;
on his arrival in stock, the product will be examined to assess any damages not caused by transport. If the package and / or the original packaging are damaged, WHY NOT SRL will subtract from the refund due to a percentage, but no more than 10% of it, towards the cost of restoration.
Without prejudice to any repair costs for damage to the original, WHY NOT srl will refund the customer the amount already paid as quickly as possible and within 30 days of the request for withdrawal, by following the transfer of the amount charged on the credit card or by bank transfer. In the latter case, the Buyer shall promptly provide to the bank on which to obtain reimbursement (Cod. ABI - CAB - Current Account of the invoice).
The right of withdrawal is lost for lack of the essential integrity of the property (the packaging and / or its contents), in cases where WHY NOT srl finds:
the lack of external and / or internal packaging;
the absence of integral elements of the product
the product is damaged for causes other than its transport.
In case of forfeiture of the right of withdrawal, WHY NOT srl will return to sender the property purchased by charging the same shipping costs.